Application Guide
How to Apply for Customer Success Manager, Laser Scanning SMB
at Navvis
🏢 About Navvis
Navvis is pioneering the transformation of physical spaces into digital twins, specifically focusing on laser scanning technology for small to medium businesses. Their unique approach combines geospatial expertise with sustainability goals, creating intelligent digital representations that enhance productivity and environmental impact. Working here means contributing to cutting-edge technology that's reshaping how businesses interact with their physical environments.
About This Role
As a Customer Success Manager for Laser Scanning SMB at Navvis, you'll be the primary relationship manager for key accounts, ensuring they maximize value from Navvis's digital twin technology. This role involves synthesizing complex business needs from geospatial clients, driving adoption of laser scanning solutions, and serving as the escalation point for technical issues. Your impact directly influences customer retention, expansion, and the successful implementation of digital transformation projects.
💡 A Day in the Life
A typical day involves conducting high-touch customer calls with SMB clients to review their laser scanning implementation progress, synthesizing technical feedback for internal engineering teams, and proactively identifying adoption opportunities within accounts. You'll coordinate with technical support to resolve client escalations, update account health dashboards, and prepare enablement sessions to help clients maximize their digital twin investments.
🚀 Application Tools
🎯 Who Navvis Is Looking For
- Has 3+ years of B2B customer success experience in technology, geospatial, or AEC industries, preferably with laser scanning or digital twin exposure
- Possesses a technical background (Geosystems, Engineering, or Computer Science degree) enabling deep understanding of Navvis's laser scanning technology
- Demonstrates proven ability to build trusted advisor relationships with SMB clients and deliver measurable business outcomes
- Shows exceptional organizational skills with experience tracking account health metrics and leading improvement initiatives
📝 Tips for Applying to Navvis
Highlight specific experience with laser scanning, digital twins, or geospatial technology in your resume - don't just list 'technology experience'
Quantify your impact in previous roles using metrics like adoption rates, retention percentages, or expansion revenue from SMB accounts
Research Navvis's specific digital twin applications for SMBs and mention how your skills align with their sustainability mission
Tailor your application to emphasize both technical understanding (geosystems/engineering) and relationship management skills
Include examples of coordinating between internal technical teams and external clients to resolve complex issues
✉️ What to Emphasize in Your Cover Letter
['Your experience with B2B customer success in technical industries, specifically mentioning geospatial or AEC if applicable', 'How your technical background (degree or experience) enables you to understand and communicate laser scanning technology', 'Specific examples of building trusted advisor relationships that led to measurable business value for clients', 'Your approach to proactive account management and driving adoption of complex technical solutions']
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Navvis's specific digital twin applications for SMB clients and their sustainability initiatives
- → The laser scanning technology market and how digital twins are transforming physical space management
- → Navvis's client case studies or testimonials to understand their impact on businesses
- → The geospatial and AEC industries to understand common challenges and opportunities
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Applying with generic customer success experience without highlighting technical/geospatial industry knowledge
- Failing to demonstrate understanding of laser scanning or digital twin technology in your application
- Not providing specific, quantifiable examples of driving adoption and business value in B2B settings
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!