Customer Success Manager, Laser Scanning SMB

• Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
• Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
• Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
• Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
• Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively
• Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
• Communicating effectively at all levels of the organization, keeping stakeholders informed

By bridging the physical and digital worlds, NavVis helps organizations make smarter decisions and build more efficient, connected operations, empowering people to build better realities through reality capture and digital factory solutions.

• A Bachelors or Masters degree in Geosystems, Engineering or Computer Science will help you easily understand our technology
• 3+ years of experience in B2B customer success, account management, or consulting
• Proven track record of building trusted relationships with B2B clients and delivering measurable business value
• Familiarity with the technology, geospatial, or AEC industries (experience at leading industry companies is a plus)
• Exceptional organizational, interpersonal, and communication skills to foster strong team dynamics and build trust with both internal and external stakeholders
• Willingness to travel to build deeper relationships and address customers' technical needs

• 15 days of vacation and 11 public holidays
• Flexible working hours and a hybrid work setup
• A competitive compensation package that values the skills and experience you bring
• A competitive health/vision/dental insurance
• Up to $4500 USD employee referral bonus
• 401k matching up to 4%

NavVis is a technologically-focused, global leader in reality capture and digital factory solutions that bridges the physical and digital worlds to help organizations make smarter decisions and build more efficient, connected operations.