Customer Success Manager

As a Customer Success Manager (Transactional), you will manage a portfolio of post-implementation customers and ensure they continue to adopt Klir, see value from the platform, and remain successful over time.

• Own and manage a book of 25–40 post-implementation customers, segmenting them based on health, usage, and risk
• Drive consistent platform adoption through repeatable success motions and reinforce customer value through clear, practical communication
• Run regular check-ins, value touchpoints, and renewal readiness conversations while monitoring usage, engagement, and customer sentiment
• Support renewal conversations by ensuring value is clearly understood and documented, and follow repeatable customer success playbooks

Your work directly supports the people responsible for delivering safe drinking water and managing wastewater for millions of people.

• 2-4 years in Customer Success, Account Management, or Client Services with experience managing multiple customers in a SaaS or technology-enabled environment
• Strong prioritization and time-management skills with comfort making tradeoffs and saying no when appropriate
• Clear, concise communicator (especially in writing) with a practical, execution-oriented mindset
• Customer-focused, empathetic, reliable, and comfortable working in a fast-moving, growing company

• Salary: CAD $80,000–$105,000 including annual bonus (depending on experience)
• Benefits: Canadian benefits package, unlimited vacation, MacBook Pro
• Hybrid flexibility with work based in Toronto, balancing in-person collaboration with focused remote work
• Strong team culture valuing honesty, accountability, and collaboration with growth and development opportunities

Klir provides a platform that helps organizations deliver safe drinking water and manage wastewater for millions of people, guided by values of honesty, audacity, and unity.