Customer Success Manager

• Build strong, trust-based relationships with key customers and act as their main point of contact post-sale
• Lead onboarding and technical integrations, helping customers connect to Jua's APIs, data pipelines, and analytics tools
• Define goals, success metrics, and ROI in collaboration with customers to ensure measurable impact on their trading outcomes
• Manage renewals, upsells, and cross-sells in close partnership with the sales team, identifying opportunities for account expansion

This role helps energy traders and utilities optimize their trading performance using Jua's AI-powered weather intelligence platform, contributing to more efficient energy markets and supporting the energy buildout needed for larger intelligence systems.

• 3–5 years of experience in key account management, customer success, or technical solutions roles, within a startup environment
• Strong proficiency in Python for data analysis, visualization, APIs, and workflow troubleshooting
• Familiarity with energy trading markets and how weather data influences trading decisions
• Ability to interpret and explain weather data and forecasts to both technical and commercial stakeholders
• Proven success managing renewals, upsells, or account expansion in a technical or data-driven context

No specific compensation, perks, or culture highlights mentioned in the job description.

Jua is building physical AI models that run on four continents to help power the energy buildout needed to support ever larger intelligence, with a focus on creating a foundational pillar for energy, robotics and superintelligence.