Customer Success Manager

• Build strong, trust-based relationships with key customers and act as their main point of contact post-sale.
• Lead onboarding and technical integrations, helping customers connect to Jua's APIs, data pipelines, and analytics tools.
• Define goals, success metrics, and ROI in collaboration with customers to ensure measurable impact on their trading outcomes.
• Manage renewals, upsells, and cross-sells in close partnership with the sales team, identifying opportunities for account expansion.

This role helps energy traders and utilities optimize their operations using AI-powered weather intelligence, supporting the energy buildout needed for larger intelligence systems and contributing to the development of physical AI models that run globally.

• 3–5 years of experience in key account management, customer success, or technical solutions roles, within a startup environment.
• Strong proficiency in Python for data analysis, visualization, APIs, and workflow troubleshooting.
• Familiarity with energy trading markets and how weather data influences trading decisions.
• Proven success managing renewals, upsells, or account expansion in a technical or data-driven context.

No specific compensation, perks, or culture highlights mentioned in the description.

Jua is building physical AI, a real model of the world, which is a foundational pillar for energy, robotics, and superintelligence, with models already running on four continents to support the energy buildout needed for larger intelligence.