Customer Success Manager II

Core responsibilities:

• Build and maintain strong, long-lasting customer relationships
• Assist customers to expand their usage and adoption of our products
• Onboarding and training of new clients
• Co-own contract renewal with sales
• Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals
• Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
• Work closely with Sales Representatives and other teams across the company
• Bring in domain knowledge and be the trusted advisor to our Defence & Intelligence customers

This role helps customers across the globe use Planet's satellite data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles, particularly in environmental and humanitarian sectors.

Required skills and qualifications:

• Ability to obtain and maintain Swedish security clearance
• Fluent in Swedish
• Experience successfully managing customer relationships or projects in defence
• 6+ years of experience in Customer Success, account management or similar
• Excellent verbal and written communication skills in English
• Ability to successfully communicate and coordinate with international customers & sales teams
• Experience working with defence and intelligence customers across the EMEA region
• Excellent problem-solving skills, proactive work style, and ability to work independently
• Ability to multitask and prioritize job requirements
• Ability to travel internationally
• Experience operating within a classified environment

Benefits include:

• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

Planet designs, builds, and operates the largest constellation of imaging satellites in history, delivering an unprecedented dataset of empirical information via a cloud-based platform to commercial, environmental, and humanitarian sectors. They believe in using space to help life on Earth.