Customer Success Manager II

• Build and maintain strong, long-lasting customer relationships
• Assist customers to expand their usage and adoption of our products
• Onboarding and training of new clients
• Co-own contract renewal with sales
• Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals
• Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
• Work closely with Sales Representatives and other teams across the company
• Bring in domain knowledge and be the trusted advisor to our Defence & Intelligence customers

Planet uses space technology to help solve Earth's toughest obstacles, delivering data to commercial, environmental, and humanitarian sectors to drive positive change.

• Ability to obtain and maintain Swedish security clearance
• Fluent in Swedish
• Experience successfully managing customer relationships or projects in defence
• 6+ years of experience in Customer Success, account management or similar
• Excellent verbal and written communication skills in English, the language of the company
• Ability to successfully communicate and coordinate with international customers & sales teams
• Experience working with defence and intelligence customers across the EMEA region
• Excellent problem-solving skills, proactive work style, and ability to work independently
• Ability to multitask and prioritize job requirements
• Ability to travel internationally
• Experience operating within a classified environment

• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

Planet designs, builds, and operates the largest constellation of imaging satellites in history, delivering data via a cloud-based platform to help solve world's toughest obstacles through space technology.