Customer Success Manager

• Ensure customer health by becoming a trusted advisor, understanding workflows and needs, and ensuring maximum value from Forerunner investment
• Provide product activation through user communications, customized in-app onboarding, and continued learning
• Support account expansion by identifying opportunities and driving business outcomes with sales & leadership team
• Coordinate with Product and Engineering teams to share customer experience and move product forward

This role helps local communities access, understand, and mobilize flood risk data to better prepare for climate change impacts, enabling governments to focus on important planning and communication.

• 4-6 years of professional experience with track record of meeting or exceeding goals
• Experience with customer success in GovTech space, floodplain management, GIS/mapping, or project management for government clients
• Experience managing end-to-end renewals and proactively uncovering expansion opportunities
• Excellent, empathetic communicator who is detail-oriented and comfortable with ambiguity

Competitive compensation, health/vision/dental coverage, commuter benefits, quarterly wellness reimbursement, flexible work arrangements with offices in NYC, San Francisco, and Portland, ME, and schedule flexibility with focus on results.

Forerunner helps local communities access, understand, and mobilize local-level flood risk data at scale through easy-to-use software to help governments plan for climate change.