Customer Success Manager (fluency in Spanish required)

Customer Success Manager (fluency in Spanish required) is responsible for ensuring customer satisfaction and retention. This role involves working closely with cross-functional teams to identify and address customer needs, providing training and support, and developing strategic plans to drive customer growth and loyalty. The ideal candidate will have a strong understanding of customer success principles, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment. We are looking for a highly motivated and results-driven individual who is passionate about delivering exceptional customer experiences.

This role helps reduce food waste in the hospitality industry by implementing technology solutions that typically reduce waste by 50-70%, representing significant food cost savings and increased profitability while addressing a major environmental problem.

Requirements: 3+ years of experience in customer success or a related field. Fluency in Spanish is required. Bachelor's degree in Business Administration, Marketing, or a related field. Strong understanding of customer success principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and prioritize multiple tasks. Strong analytical and problem-solving skills. Experience with CRM software and data analysis tools.

• Competitive base salary
• Customer Success bonus scheme
• Company stock options package
• Pension scheme
• Eye care vouchers and eye care allowance
• Life insurance
• Company part-funded health insurance
• 2 Wellness hours per month, plus a £20 monthly wellness allowance
• Employee Assistance Programme - 24/7 helpline for your wellbeing
• Early finish Friday - log off from 3pm if you have finished all your work by then
• 25 days of paid vacation time (plus the option to buy a further 5 days annual leave) in addition to national holidays
• Meaningful work solving food waste problem
• Committed team members passionate about building a world class business

Winnow is a technology company founded in 2013 that helps the hospitality industry prevent food waste through IoT and AI tools, working with hundreds of sites in over 30 countries to reduce food waste by 50-70% on average.