Application Guide

How to Apply for Customer Success Manager - Finnish Speaker

at Workiva

🏢 About Workiva

Workiva is a leader in streamlining integrated ESG reporting, helping organizations transparently communicate their climate impact and compliance. Their platform is critical for companies navigating complex sustainability regulations, making Workiva a mission-driven tech company at the intersection of finance and environmental responsibility.

About This Role

As a Finnish-speaking Customer Success Manager, you'll be the primary point of contact for customers in Nordic markets, ensuring they maximize value from Workiva's platform. You'll drive product adoption, manage relationships with key stakeholders, and collaborate cross-functionally to deliver positive business outcomes and identify growth opportunities.

💡 A Day in the Life

A typical day might start with checking customer health scores and responding to emails from Finnish clients. You'll then join a call with a customer to review their adoption metrics and consult on best practices for their ESG reporting workflow. Later, you might collaborate with the Sales team on a renewal strategy or analyze usage data to identify upsell opportunities.

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🎯 Who Workiva Is Looking For

  • Native or fluent Finnish speaker with professional English proficiency, capable of managing customer relationships in both languages.
  • Proven experience in customer success, account management, or consulting, ideally with SaaS or B2B platforms.
  • Strong understanding of ESG reporting, sustainability, or regulatory compliance is a plus, but not required—willingness to learn is key.
  • Excellent communication and problem-solving skills, with a proactive approach to identifying risks and driving customer value.

📝 Tips for Applying to Workiva

1

Tailor your resume to highlight customer lifecycle management and adoption metrics, using specific examples of how you've increased product usage or reduced churn.

2

In your cover letter, explicitly mention your Finnish language fluency and any experience working with Nordic clients or markets.

3

Research Workiva's platform and recent ESG reporting trends so you can speak knowledgeably about the value proposition in your application.

4

Showcase your ability to collaborate across teams (e.g., Sales, Support, Implementation) by including cross-functional project examples.

5

If you have experience with CRM tools (e.g., Salesforce), mention it, as recording customer activity is a key responsibility.

✉️ What to Emphasize in Your Cover Letter

['Your passion for helping customers achieve tangible business outcomes through technology, especially in the ESG/sustainability space.', "Specific examples of how you've driven product adoption and managed complex customer relationships.", 'Your Finnish language skills and cultural understanding of the Nordic market, emphasizing how this enables you to build trust with local clients.', 'Your ability to identify risks and proactively address issues, with a concrete example of a successful resolution.']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Read Workiva's latest blog posts or press releases about ESG reporting innovations and customer success stories.
  • → Understand the competitive landscape: who are Workiva's main competitors in ESG reporting (e.g., Persefoni, Salesforce Net Zero Cloud)?
  • → Familiarize yourself with key ESG regulations in the EU, especially the Corporate Sustainability Reporting Directive (CSRD).
  • → Review Workiva's company culture and values on their careers page or Glassdoor to align your responses.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How do you approach onboarding a new customer to ensure long-term adoption?
2 Describe a time you identified a customer at risk of churn and turned the relationship around.
3 How would you explain Workiva's ESG reporting value to a technically unsavvy stakeholder?
4 Give an example of how you've collaborated with Sales or Support to drive customer growth.
5 What do you know about current ESG regulations (e.g., CSRD, SFDR) and how might they impact Workiva customers?
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⚠️ Common Mistakes to Avoid

  • Submitting a generic application without mentioning Finnish language skills or the ESG focus—this role is highly specific.
  • Focusing only on technical product knowledge without demonstrating relationship management and consultative skills.
  • Ignoring the remote aspect: failing to address how you stay productive and communicate effectively in a remote team environment.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Workiva!

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