Customer Success Manager

• Customer Relationship Management: Develop and maintain strong customer relationships, understanding their business needs and technical requirements.
• Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
• Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
• Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services.

This role creates positive change by ensuring clients maximize the value of sustainable cloud infrastructure solutions, empowering them to achieve their business and sustainability goals while driving meaningful innovation in responsible AI technology.

• Educational Background: Bachelor’s degree in Business, Engineering, or a related field.
• Professional Experience: Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
• Technical Proficiency: Understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
• Interpersonal Skills: Strong interpersonal, communication, and presentation skills.

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300/month

Crusoe's mission is to accelerate the abundance of energy and intelligence by crafting the engine that powers a world where people can create ambitiously with AI without sacrificing scale, speed, or sustainability.