Customer Success Manager - Commercial Markets

• Build and maintain strong relationships with commercial customers, ensuring they achieve their mission objectives using Planet's products.
• Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells.
• Work closely with customers to facilitate training, onboarding, and best practices on integrating Planet data into GIS and remote sensing workflows.
• Act as the voice of the customer internally, advocating for feature enhancements and product improvements based on feedback.

This role helps customers maximize the value of Planet's imagery and geospatial solutions to solve our world's toughest obstacles, driving positive change through data-driven insights in commercial, environmental, and humanitarian sectors.

• 6+ years of experience in Customer Success, account management or similar
• Bachelor's degree in a related field
• Advanced working knowledge of remote sensing, GIS or geospatial imagery products
• Advanced technical background, experience with remote sensing platforms and solutions
• Ability to successfully communicate and coordinate with international customers & sales teams
• Solid problem solving skills, proactive work style and ability to work independently
• Ability to partner with leading global companies on scaling innovative technologies, understanding industry workflows and needs
• Experience in earth observation and related fields
• Excellent verbal and written communication skills in English
• Ability to travel approximately 10% of the year domestically or internationally

Comprehensive Medical, Dental, and Vision plans; Health Savings Account (HSA) with company contribution; Generous Paid Time Off; 16 Weeks Paid Parental Leave; Wellness Program and Employee Assistance Program (EAP); Home Office Reimbursement; Monthly Phone and Internet Reimbursement; Tuition Reimbursement and LinkedIn Learning access; Equity; Commuter Benefits (if local); Volunteering Paid Time Off.

Planet designs, builds, and operates the largest constellation of imaging satellites to deliver empirical data via a cloud-based platform to commercial, environmental, and humanitarian sectors, using space to help life on Earth.