Customer Success Manager

• Provide strategic leadership and direction for enterprise-level support and service activities for company products and services
• Develop support delivery strategy, processes, escalation procedures, and training
• Liaise between customers and technical support, product development, sales, and field service to identify opportunities for improvements
• Manage customer satisfaction, create promoters and loyal customers, and meet renewal, retention, and growth targets

This role helps accelerate the transition to electric mobility by ensuring customer success with EV charging solutions, contributing to the creation of an all-electric future and reducing transportation emissions.

• 3-5 years of experience in sales, account management, or customer success
• Bachelor's degree preferred
• Excellent written skills
• Exceptional verbal phone communication

The targeted US salary range for this role is $52,500 to $105,000 (base salary only, does not include equity, benefits, or variable pay). ChargePoint fosters a positive work environment with values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome.

ChargePoint is at the center of the electric vehicle revolution, powering one of the world's leading EV charging networks with comprehensive hardware, software, and mobile solutions across North America and Europe, focused on making the transition to electric easy for businesses, fleets, and drivers.