Customer Success Manager

• Develop and implement customer success strategies to improve onboarding, adoption, advocacy, and renewal.
• Act as the primary point of contact for customer journeys ensuring a seamless experience.
• Analyze customer feedback and metrics to drive improvements in customer experience and retention.
• Collaborate with cross-functional teams to align customer success initiatives with business objectives.

This role helps customers maximize the value of the platform and service offerings, contributing to the organization's mission in the renewable energy sector.

• 2+ years of experience in customer marketing, customer success, business development, solutions sales, onboarding, or project management at an As a Service company.
• Strong understanding of customer success metrics and methodologies. Product success metrics are a plus.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Ability to work independently and collaboratively in a fast-paced startup environment.

Anza uses an internally equitable and externally competitive total cash approach to compensation. Benefits include medical, dental, vision, health, life, and disability insurance; a comprehensive wellness program; 401(k) plan with company match and immediate vesting; continuing education and professional development assistance; and self-managed flexible work schedules and time-off policies.

Anza RE operates in the renewable energy sector, though specific mission details are not provided in the description.