Customer Success Associate

• Act as the primary technical client contact for customer inquiries, answering 1st & 2nd level support tickets related to Worldly tools and sustainability questions to ensure users receive maximum value from their subscriptions.
• Support the sales team by articulating the functionalities and value of Worldly tools.
• Collaborate with internal teams and external partners on the development and adoption of Worldly tools, including Product Tools, Brand & Retail Modules, and Facility Tools.
• Drive product adoption and provide ongoing education to ensure users are equipped to reduce their environmental and social impact.

This role helps businesses make data-driven decisions regarding their sustainability strategies and implementation, enabling them to reduce their environmental and social impact through Worldly's impact intelligence platform.

• Knowledge of basic sustainability concepts and methodologies for measuring environmental and social impact, such as life cycle assessment (LCA).
• Experience working directly with clients to support their customer experience and business goals.
• Strong analytical skills with the ability to make data-driven decisions and translate insights into actionable metrics.
• Complex project management experience, with the ability to thrive in fast-paced environments with shifting priorities.

• Comprehensive benefits offerings with 90% employee premiums covered by Worldly
• Company-sponsored 401k with up to 4% match
• Incentive Stock Options
• 100% Parental Paid Leave for US-based employees
• Unlimited PTO
• Paid company holidays
• Competitive salary and performance-based bonuses
• Healthcare, retirement matching, and equity for eligible employees
• Office stipend and no-meeting Fridays
• Flexible time off
• Remote culture with social activities and interest groups

Worldly is the world's most comprehensive impact intelligence platform, delivering critical ESG data to businesses on impacts within their supply chain. It provides key insights into supplier performance, product impact, trend analysis, and compliance to enable systemic business transformation.