Customer Success Associate - Sustainable Chemical Management

• Act as the primary technical client contact for customer inquiries, answering 1st & 2nd level support tickets related to The BHive and sustainability questions to ensure users receive maximum value from their subscriptions.
• Support the sales and account management team by articulating the functionalities and value of The BHive.
• Collaborate with internal teams and external partners on the development and adoption of The BHive.
• Drive product adoption and provide ongoing education to ensure users are equipped to reduce their environmental and social impact.

By helping customers understand and use The BHive chemical management platform to achieve business outcomes, this role enables businesses to make data-driven decisions regarding their chemical strategies and implementation, ultimately helping them reduce their environmental and social impact across global supply chains.

• Experience working directly with clients to support their customer experience and business goals.
• Strong analytical skills with the ability to make data-driven decisions and translate insights into actionable metrics.
• Complex project management experience, with the ability to thrive in fast-paced environments with shifting priorities.
• Ability to communicate fluently in English (spoken and written). Proficiency in Spanish, Italian, Turkish, or Chinese is a plus.

• Comprehensive benefits offerings with 100% employee premium covered by Worldly
• Growth opportunities
• Equipment stipends
• Unlimited PTO
• Paid company holidays
• Competitive salary and performance-based bonuses
• Work-from-home stipend
• Flexible time off
• Remote culture with various interest groups and activities
• Annual base salary: $65,000 - $80,000
• 5% annual bonus
• Equity stock options package (for approved locations)

Worldly is the world's most comprehensive impact intelligence platform that delivers critical ESG data to businesses about impacts within their supply chain, helping 40,000 global brands, retailers, and manufacturers accelerate business and industry transformation toward sustainability.