Customer Success Associate (Contract)

• Represent Ambrook for customers navigating our product — in writing, on calls, and in every interaction that shapes how they feel about us.
• Master the product inside and out, developing deep familiarity with Ambrook's features so you can confidently guide customers through setup, troubleshooting, and best practices.
• Learn the ins and outs of agricultural bookkeeping, the larger farm finance ecosystem, and the specific needs of the operators who rely on us.
• Improve the customer experience by sharing patterns, feature requests, and product feedback with our product, design, and engineering teams.

You'll play a direct role in helping family-run businesses get the financial clarity they need to thrive, giving them the ability to invest in stronger, more durable businesses and build generational resilience across America.

• Strong bookkeeping or accounting background. You've done the books in a software tool and can comfortably explain concepts like the Balance Sheet, Profit & Loss, and cash flow to someone hearing them for the first time.
• A clear, professional communicator at ease in written support chat and on live video or phone calls, with a tone that builds trust and feels approachable to business owners.
• A people person — you get genuine energy from working with customers, problem-solving alongside them, and helping them succeed.
• Strong attention to detail. You're the kind of person who digs carefully into a question before jumping to an answer, and you catch the things others miss.
• Comfortable with ambiguity and a fast-moving environment — you can prioritize independently and adapt as things change.
• Available for a minimum of 20 hours/week on a contract basis, with flexibility to cover some evenings and/or weekend hours.

This is a contract role (20–40 hours/week) with flexibility. In this role, you will work some evenings and weekends to support our customers where they are.

Ambrook's mission is to help family-run American businesses become more profitable and resilient by rebuilding the financial infrastructure that independent operators rely on, replacing paperwork and legacy systems with modern tools for accounting, banking, invoicing and spending.