Application Guide
How to Apply for Customer Success Associate
at Bidgely
🏢 About Bidgely
Bidgely is uniquely positioned at the intersection of technology and sustainability, using AI-powered analytics to provide appliance-specific energy insights that help utilities and consumers reduce energy waste. Working here means contributing directly to climate change solutions through innovative software that disrupts traditional energy markets. Their mission-driven approach in Los Altos offers the chance to be part of a tech-forward company making tangible environmental impact.
About This Role
This Customer Success Associate role at Bidgely involves managing multi-million dollar utility contracts while serving as the primary liaison between customers and internal teams like Product, Engineering, and Analytics. You'll be responsible for tracking program performance, coordinating cross-functional efforts, and ensuring seamless customer experiences in the regulated utility space. The role is impactful because you'll directly influence how utilities implement energy efficiency programs that combat climate change.
💡 A Day in the Life
A typical day involves analyzing program performance data in Excel, coordinating with Engineering via JIRA on customer-reported issues, and using Wrike to manage project timelines for utility implementations. You might prepare reports for utility clients on energy savings metrics, collaborate with Analytics on data insights, and participate in cross-functional meetings to align on contract deliverables. The role balances technical coordination with strategic customer relationship management in the energy efficiency space.
🚀 Application Tools
🎯 Who Bidgely Is Looking For
- Has 2+ years in customer-facing roles with experience using specific tools mentioned: Wrike for project management, JIRA for engineering collaboration, and Excel for data analysis
- Demonstrates ability to comprehend technical energy concepts and translate them for utility clients while managing complex, multi-year contracts
- Shows proven experience coordinating between multiple internal departments (Product, Engineering, Analytics, Finance, Marketing, Sales) in previous roles
- Possesses deep curiosity about energy markets and can articulate how data analytics can drive energy efficiency and disruption
📝 Tips for Applying to Bidgely
Highlight specific experience with regulated utility contracts or energy sector clients, as this is central to Bidgely's business model
Quantify your experience with Wrike, JIRA, and Excel - mention specific projects where you used these tools for customer success or project management
Demonstrate your understanding of the energy market by mentioning current trends like grid modernization, demand response, or decarbonization initiatives
Show how you've previously coordinated between technical and non-technical teams, especially in SaaS or tech environments
Include metrics about customer retention, program performance tracking, or contract value management from previous roles
✉️ What to Emphasize in Your Cover Letter
['Your specific experience with utility or energy sector clients and understanding of regulated markets', 'Examples of coordinating cross-functionally between Product, Engineering, and Analytics teams in previous roles', "How you've used data analytics or specific tools (Wrike, JIRA, Excel) to improve customer outcomes and track program performance", "Your passion for climate tech and how Bidgely's appliance-specific analytics approach aligns with your professional interests"]
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Bidgely's specific utility partners and case studies on their website to understand their implementation approach
- → Current trends in regulated utility markets, especially around energy efficiency programs and decarbonization mandates
- → The concept of 'disaggregation' in energy analytics and how appliance-specific data differs from whole-home monitoring
- → California's specific energy policies and how they might affect Bidgely's work with utilities in the region
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Applying with generic customer success experience without highlighting utility/energy sector knowledge or regulated market experience
- Failing to demonstrate technical comprehension or experience with the specific tools mentioned (Wrike, JIRA, Excel)
- Showing limited understanding of cross-functional coordination or treating this as a purely customer support role rather than strategic account management
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!