Customer Success Associate

As an Account Manager/Customer Success Associate, you will be a key player in ensuring a seamless and positive experience for our customers. Your primary responsibilities will include:

• Coordinating customer interactions, managing support inquiries, tracking and reporting on program performance
• Collaborating with internal teams to advocate for and address customer needs
• Coordinating cross-functionally with Product, Engineering, Analytics, Finance, Marketing, and Sales to deliver multi-year, multi-million dollar regulated utility contracts
• Acquiring a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future

This role contributes to accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions, helping create a more energy-efficient future through AI-powered solutions.

Required skills, experience, and qualifications:

• 2 years of previous experience in customer support, customer success, coordination, or a similar customer facing role
• Detail-oriented with excellent organizational and multitasking abilities
• Familiarity with CRM software and customer support tools; Experience with Customer Success and Project Management (Wrike), Excel, and Engineering (JIRA) Tools
• Excellent communication and comprehension of technical issues when working with customers and engineering teams

Compensation and benefits package:

• Salary range: $70,000-$80,000 DOE
• Medical, Dental and Vision Insurance coverage from day one
• HSA, FSA and DCFSA plans; 401(k) Plan
• Flexible Paid Time Off; Annual wellness stipend; Annual professional development stipend
• Paid Parental Leave; Bereavement leave; Mental Health and wellness resources
• Growth Potential with a Startup; Collaborative Environment; Flexible Work Arrangements
• Exclusive Employee Discounts; Mentorship Programs; Community Service Day

Bidgely is an AI-powered SaaS Company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions. Powered by unique patented technology, Bidgely's UtilityAI™ Platform transforms customer data into actionable consumer energy insights.