Customer Success Analyst

• Support onboarding for large institutional clients, assessing existing data sources and creating tailored onboarding plans.
• Work with asset and property management teams to automate data collection and ensure smooth data ingestion.
• Oversee end-to-end data quality assurance, transforming raw data into standardized, accurate inputs for Cambio’s platform and resolving issues with product and engineering teams.
• Own all quantitative analytics delivered to customers, ensuring complete accuracy and high-quality outputs.
• Support enterprise sustainability reporting across frameworks like GRESB, TCFD, and CDP.
• Manage building documentation collection and coordinate with building science teams to ensure successful analysis delivery.
• Coordinate communication workflows and follow-ups for major customer accounts to ensure strong customer success.

With this role, you’ll have the opportunity to achieve accomplishments such as executing the measurement of real estate energy, water, waste, and carbon data across large portfolios, driving energy savings, ensuring accuracy of carbon emissions data, and collaborating with customers to identify and remedy data inaccuracies, saving time and reducing data gaps.

• Strong quantitative background: 2+ years of experience in a consulting, data analytics, accounting, or finance.
• Data-obsessed: You are meticulous and thrive when surrounded by numbers. You are willing to roll up your sleeves to work with unstructured and inconsistent data using Excel. Experience with SQL or computer programming a bonus, but not required.
• Creative problem-solving: To you, an Excel model is an exciting puzzle to solve. You have the ability to think outside the box when addressing challenges.
• Strong communicator: Excellent verbal and written communication skills. You are able to make complex problems seem simple and communicate these with multiple parties in dynamic, fast-moving environments.
• Collaborative team player: You prioritize the team's success and foster collaboration.
• Experience working with carbon or building data: Experience handling energy, carbon, or real estate data is a bonus, but not required.

• Fast-growing startup experience: You will be responsible for foundational work that will have a significant impact on decarbonizing the commercial real estate industry.
• Competitive compensation and founding startup equity.
• Work with the best: Our team members come from top organizations in their sectors, including OMERS, Goldman Sachs, Faire, OneMedical, Google, BGO, Madison, and Bain.
• This role is in office in any of our locations: San Francisco, New York, or Waterloo-Kitchener.

Cambio is a software platform for world-class real estate decarbonization, helping commercial real estate owners and tenants bring their real estate portfolios to net-zero using a powerful suite of software tools and AI-based recommendations. Their mission is to take the real estate industry into the climate action era.