Customer Service Representative (Remote, North-East)

• Handle initial customer contact for general inquiries such as pricing, products, deliveries, etc.
• Act as liaison between customers and European mills.
• Perform order entry, inventory management, shipping documentation, and collection of accounts receivables.

This role supports Stora Enso's mission of sustainability by ensuring efficient customer service for renewable packaging, biomaterials, and wooden construction products, contributing to a greener future.

• Excellent communication skills in English (verbal and written).
• Bachelor's degree or equivalent combination of education and experience.
• Knowledge of inventory software, order processing systems, and word processing software.
• Ability to manage difficult customer situations and respond promptly to needs.

• Impactful sustainability projects
• Career advancement opportunities
• Innovative work environment
• Global influence
• Volunteer opportunities
• Flexible work-from-home options

Stora Enso is a global leader in renewable solutions, providing packaging, biomaterials, wooden constructions, and paper products, with a strong commitment to sustainability.