Other Impact Areas Full-time

Customer Service Process Automation & AI Specialist (f/m/x)

IONITY

Posted

Feb 03, 2026

Location

Remote

Type

Full-time

Mission

What you will drive

Key Accountabilities

  • Develop and implement AI‑assisted customer service solutions (e.g. chatbots, virtual agents, AI‑enabled self‑service).
  • Identify and automate customer service processes to improve quality, consistency, and efficiency.
  • Develop AI‑assisted insights from customer service interactions (b2c and b2b) and feedback.
  • Implement AI tools supporting agents (e.g. response suggestions, summarization, next‑best‑action).

Impact

The difference you'll make

This role creates positive change by improving service quality, accessibility, and consistency across customer service channels through AI‑assisted solutions, enabling scalable, high‑quality service delivery.

Profile

What makes you a great fit

  • Background in customer service operations, process improvement, or automation
  • Hands‑on experience with automation and AI‑enabled customer service tools, JIRA knowledge a plus
  • Strong understanding of customer service workflows and KPIs
  • Analytical and solution‑oriented mindset
  • Strong collaboration and communication skills

Benefits

What's in it for you

No benefits information provided in the job posting.

About

Inside IONITY

No organization mission information provided in the job posting.