Application Guide

How to Apply for Customer Service Experienced Professional

at HITACHI ENERGY

🏢 About HITACHI ENERGY

Hitachi Energy is a global leader in advancing sustainable energy systems, specifically focused on creating a carbon-neutral future through innovative power technologies. Working here means contributing directly to India's energy transition while being part of a multinational corporation with strong Japanese engineering heritage and global impact.

About This Role

This role manages customer repair order execution for India's domestic and export regions, ensuring seamless reclamation processes and warranty claims. You'll be the operational link between customers, internal teams, and GBS (Global Business Services), directly impacting customer satisfaction and Hitachi Energy's service reliability in the power systems protection sector.

💡 A Day in the Life

Your day typically starts by reviewing the Repair Order Register and cross-checking it against the ERP Order Backlog to identify discrepancies. You'll then process new customer orders in the ERP system, send acknowledgments and offers, while coordinating with internal teams on warranty claims. Throughout the day, you'll communicate with customers about dispatch details and resolve any issues in the reclamation process for allocated regions.

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🎯 Who HITACHI ENERGY Is Looking For

  • An electrical engineer (BE/B.Tech) with 2-5 years of experience in power systems protection who can troubleshoot technical repair issues
  • Someone proficient in ERP systems, specifically the SD (Sales and Distribution) module, with demonstrated ability to manage order backlogs and resolve discrepancies
  • A problem-solver who can coordinate warranty claims with suppliers while maintaining strong customer relationships through clear communication
  • A detail-oriented professional experienced with Microsoft Office who can maintain accurate repair order registers and meet tight deadlines

📝 Tips for Applying to HITACHI ENERGY

1

Highlight specific experience with ERP SD module - mention the system name if possible (SAP, Oracle, etc.) and quantify how you've managed order backlogs

2

Demonstrate your understanding of power systems protection by mentioning relevant coursework or projects from your electrical engineering background

3

Include examples of coordinating warranty claims between customers and suppliers in previous roles

4

Show how you've resolved discrepancies between different systems (like ERP vs. manual registers) in past positions

5

Tailor your resume to show customer service experience specifically in technical/industrial sectors rather than generic retail customer service

✉️ What to Emphasize in Your Cover Letter

["Your experience with ERP systems, particularly the SD module, and how you've used it for order management", 'Specific examples of solving technical problems in power systems or electrical equipment repair contexts', "How you've successfully coordinated between multiple stakeholders (customers, internal teams, suppliers) in previous roles", "Your understanding of Hitachi Energy's sustainability mission and how this role supports carbon-neutral energy systems"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Hitachi Energy's specific products in power systems protection and their recent projects in India's renewable energy sector
  • → The company's sustainability goals and carbon-neutral initiatives mentioned in their latest annual report
  • → How Hitachi Energy's Global Business Services (GBS) function operates in their organizational structure
  • → Recent news about Hitachi Energy's operations in India and their market position in electrical equipment repair

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk me through your experience with ERP systems - specifically challenges you've faced with order backlog discrepancies
2 Describe a time you had to coordinate a complex warranty claim between a customer and supplier
3 How would you handle a situation where a repair order deadline was at risk due to internal department delays?
4 What technical knowledge do you have about power systems protection equipment?
5 How do you prioritize daily tasks when managing both domestic India regions and export regions simultaneously?
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⚠️ Common Mistakes to Avoid

  • Applying with generic customer service experience without highlighting technical/industrial context
  • Not demonstrating specific ERP system knowledge (especially SD module) in your application
  • Failing to connect your electrical engineering background to the practical requirements of repair order execution

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to HITACHI ENERGY!

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