Customer Service Experienced Professional

• Responsible for Customer Repair Order Execution of allocated India Domestic regions & Export regions which is required for reclamation Process.
• Responsible for daily execution and maintenance of Repair Order register, reviewing discrepancies between ERP Order Backlog and Repair Order Register, and resolving them in collaboration with Internal Department and GBS.
• Responsible for booking customer orders from allocated regions in ERP system, sending Order Acknowledgement, offer, and dispatch details to customers within time frame.
• Responsible for coordinating with Internal team for claiming back warranties with relevant suppliers/customers.

This role contributes to Hitachi Energy's mission by ensuring efficient after-sales processes, maintaining customer satisfaction through timely order execution and warranty coordination, and supporting the company's commitment to safety and integrity in the energy sector.

• Problem solving methods.
• 2-5 years of experience.
• BE/B.tech in electrical.
• Power System Protection basic technical skills.
• Customer engagement, communication, and presentation skills.
• Familiar with ERP system (preferably SD module) and Microsoft Office packages.

No specific benefits, compensation, or perks mentioned in the job description.

Hitachi Energy is a global technology leader focused on advancing a sustainable energy future for all, providing solutions for power grids, renewable energy integration, and electrification across industries.