Customer Service Executive

Core responsibilities:

• Take inbound calls from customers, offering clear, friendly and tailored support across savings, mortgages, motor finance and home improvement loans.
• Build trust by listening carefully and resolving queries with fairness and care.
• Complete accurate wrap-up admin after each call to keep records and systems up to date.
• Signpost customers who have expressed being in position of financial difficulty to our collections teams, helping them find realistic repayment solutions.

This role helps create products that empower people to make better financial choices and lower their environmental impact, contributing to Tandem's mission of shaping the future of sustainable digital banking.

Required skills and experience:

• Work well with others and enjoy contributing to a supportive team.
• Bring a positive, can-do attitude and adapt easily to changing needs.
• Stay organised and keep on top of tasks in a busy environment.
• Are reliable, honest and committed to delivering the best service for customers.

Compensation and benefits:

• £25,000 base salary + up to 20% bonus
• 25 days annual leave plus 8 days Bank Holiday
• 1 celebration day off for your birthday or additional religious calendar event
• Buy or sell up to 5 days holiday a year
• Healthcare cash plan through Westfield Health
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution (4% employee matched with 4% Tandem)
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets

Tandem is a UK challenger bank launched in 2014 that creates products to empower people to make better financial choices and lower their environmental impact, shaping the future of sustainable digital banking.