Customer Service Executive (German Speaking)

About the Role

As a Customer Service Executive at Bike Club, you will:

Responsibilities

• Handle member queries across multiple channels, including emails, telephone, and social media.
• Develop expert product knowledge of our bicycle range to offer tailored advice and recommendations to our members.
• Act as the voice of the customer by gathering feedback and sharing insights with your team.
• Communicate clearly and effectively, ensuring information is always shared clearly and concisely.
• Demonstrate a solution-focused approach by resolving issues on the first contact whenever possible.

Requirements

• No specific requirements mentioned.

Nice to Have

• No nice to have skills mentioned.

Benefits

• No benefits mentioned.

About the Company

• No company information mentioned.

You will be working for a B Corp Certified company that actively contributes to environmental and social good, helping promote sustainable transportation through children's bike subscriptions.

Required skills and qualifications:

• Fluency in both English and German, with strong written and verbal communication skills.
• Previous experience with CRM tools, preferably Salesforce.
• Strong problem-solving skills, coupled with a natural curiosity and a desire to learn.
• At least 1 year of real-life experience in a similar customer service role.

Benefits include:

• Remote first – work from anywhere in the UK with monthly in-person team meetings in East London
• Flexible hours – 37.5 working hours per week with some Saturday availability required
• 26 days annual leave plus bank holidays, with additional days accrued for each year worked
• Enhanced maternity and paternity leave
• £30/month discount towards Bike Club subscription

Bike Club is a pioneering force in children's bike subscription services, operating the second-largest bike rental network globally and the largest in the children's bike sector, with over 80,000 bikes across the UK, Germany, and Austria.