Customer Service Associate

• Act as the primary operational point of contact for assigned customers, ensuring accuracy, consistency, and follow-through.
• Turn customer demand into clear, actionable requirements for Sales, Production, and Supply Chain.
• Manage orders end to end—from entry through delivery—using ERP and CRM systems.
• Use Excel, reporting tools, and AI-enabled workflows to identify trends and improve work processes.

This role directly influences service levels, forecast accuracy, and long-term customer confidence, ensuring customers receive exactly what they need when they need it.

• Strong working knowledge of SAP.
• Experience with Salesforce.com and/or Microsoft Dynamics.
• Exposure to Lean, Continuous Improvement, or Six Sigma environments.
• High School diploma or GED required; Bachelor's degree preferred.

Comprehensive medical/dental/vision plan, paid holidays, PTO, 401k with company matching, FSA account, short term disability and life insurance, and pet insurance.

HYDAC is a family-owned business that designs and manufactures innovative fluid power solutions, committed to quality and environmental preservation.