Customer Programs Support Associate

Core responsibilities:

• Provide email support for program applicants and participants
• Provide 2nd and 3rd line support to utility program staff and partner company customer support teams
• Manage a trouble ticket queue to track issues from initial report to resolution
• Work with internal teams to identify systemic issues and recommend improvements to products and processes
• Provide weekly and monthly reporting on all program support activity

This role helps create a clean, distributed energy future by supporting utility programs that turn smart devices into virtual power plants, keeping the grid stable and enabling higher penetration of solar and wind power, making a positive impact on our climate.

Required skills and experience:

• Experience in customer support and/or process management role
• Excellent attention to detail
• Proven track record of managing multiple tasks simultaneously
• Outgoing and friendly personality suitable for representing EnergyHub
• Fantastic written and verbal communication skills
• Experience with MS Office, especially Excel
• Experience reporting software bugs and support ticket management is a plus

EnergyHub offers a generous benefits package including:

• 100% paid medical for employees
• 401(k) with employer match
• Casual environment with flexibility to set your own schedule
• Fully stocked fridge and pantry
• Free Citi Bike membership
• Secure bike rack
• Gym subsidy
• Paid parental leave
• Education assistance program
• Base salary range: $20-$25 USD per hour

EnergyHub empowers utilities and their customers to create a clean, distributed energy future by helping consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.