Customer Programme Manager

• Own the end-to-end customer journey from pre-close through installation, go-live, and long-term operations, ensuring a consistently excellent experience.
• Coordinate internal teams (Implementation, Customer Ops, Support, Sales) to keep customer projects on track and resolve issues proactively.
• Maintain clear visibility of account status, health, and upcoming milestones for both customers and internal stakeholders.
• Prepare for high-stakes interactions (QBRs, renewals, site visits) and ensure smooth handovers from sales to operations.

By ensuring recycling facilities and waste operators get the most out of Greyparrot's AI-powered waste analytics, this role directly accelerates the circular economy and helps reduce waste, pollution, and ocean plastic.

• 4–8 years in customer success, customer project management, or a delivery-focused role with strong follow-through.
• Background in businesses deploying technology into physical operations (recycling, waste management, logistics, manufacturing).
• Exposure to SaaS or hardware-plus-software products; comfortable with data flows and technical stakeholders.
• Excellent communication skills and commercial instinct; experience working across EMEA markets.

Competitive compensation and benefits package. Opportunity to define a new role in a growing impact-driven scale-up. Work with a mission-driven team tackling the global waste crisis.

Greyparrot is building the intelligence layer for the global recycling industry, using computer vision and AI to give waste operators real-time visibility into material streams, with the mission to digitalize waste flows and accelerate the circular economy.