Customer Operations Specialist

• Own the customer support ecosystem, managing escalations, configurations, workflows, and ticketing logic while actively resolving support tickets.
• Manage account provisioning and lifecycle, ensuring platform access aligns with contractual terms.
• Act as technical triage lead, investigating issues and escalating only when necessary.
• Analyze support trends, lead bi-weekly syncs, and own the Help Center with clear technical documentation.

This role directly enables organizations and governments to build climate resilience by ensuring seamless customer experiences with Tomorrow.io's weather intelligence platform, ultimately protecting lives and strengthening operations against weather volatility.

• 2-3 years of experience in a technical customer-facing role (Support, Implementation, or Technical Account Management).
• High proficiency in English (written and spoken) and strong presentation skills.
• Proficiency with ticketing systems like Zendesk, Salesforce, Intercom, or Freshdesk.
• Analytical skills, technical aptitude (APIs, troubleshooting), and AI literacy.

Anticipated salary range: $130k - $150k (USD). Comprehensive health benefits, unlimited paid time off, and other benefits included. Relocation assistance may be offered.

Tomorrow.io is a leading weather intelligence and climate resilience platform that combines proprietary satellite technology, advanced AI forecasting, and actionable analytics to help organizations and governments make better decisions in a world of increasing weather volatility.