Customer Operations Manager

• Own operational execution and program success for a portfolio of 10–20 customers, serving as the primary post-sale point of contact
• Drive platform adoption, transaction liquidity, and achievement of customer KPIs to deliver measurable ROI
• Lead customer onboardings in collaboration with our onboarding and support teams, including training and post go-live hypercare support with the goal of maximized platform adoption and self-sufficiency
• Proactively set and monitor key performance metrics and collaborate with our data team on novel analyses to identify risks and growth opportunities

This role helps reduce waste and increase access to affordable essentials by using technology and analytics to transform CPG surplus into opportunity, recovering value for brands and creating savings for consumers.

• 4+ years of experience in Customer Operations, Customer Success, Consulting, Project Management, or other customer-facing roles within a B2B SaaS, technology, or consulting environment, ideally working with Enterprise customers
• Experience managing multiple customer workflows and maintaining outcome-driven, high-value customer partnerships
• Experience working with large data sets to extract insights, drive decisions, and report on performance
• Organized Project Manager with strong project management and organizational skills, and exceptional interpersonal and written communication skills

• Remote-first environment, with co-working access for locals in BOS, NYC, & DEN
• Competitive salary and stock option packages
• Subsidized health, dental, and vision insurance plans
• Climate-focused, pre-tax 401(k) and post-tax Roth 401(k) options
• 12-16 weeks of paid parental leave + flex return to work
• 15+ company holidays, including an "End of Year Reset Week"
• 20 vacation days and 10 sick days per year
• Focus Fridays (no meetings after 1PM local)
• Summer Fridays (1/2 day)
• Paid volunteer outings and civic engagement leave
• Annual flex funds for remote work needs, learning & development, and socializing with colleagues
• Company-sponsored $500 FSA contribution
• Salary range: $98,000-115,000

Spoiler Alert is a fast-growing Series A SaaS company on a mission to expand consumer access to affordable, everyday essentials by unlocking the value in surplus inventory. They've powered the sale of over $5 billion of inventory from leading CPG brands into value channels - recovering value for brands, reducing waste, and creating savings for consumers.