Application Guide
How to Apply for Customer Onboarding Specialist
at Octopus Energy
🏢 About Octopus Energy
Octopus Energy is revolutionizing the UK energy sector with its transparent pricing, AI-driven customer service, and commitment to 100% renewable energy. Working here means contributing directly to a low-carbon future while being part of a tech-forward company that values innovation and customer-centric solutions.
About This Role
As a Customer Onboarding Specialist at Octopus Energy, you'll be the welcoming voice for new customers, guiding them through tariff selection and educating them about renewable energy options. This role is impactful because you directly shape customers' first impressions and help them transition to greener energy solutions.
💡 A Day in the Life
Your day typically involves back-to-back calls with prospective customers, explaining tariff options using Octopus's AI tools, and guiding people through the switch process. Between calls, you'll update customer records, research new product features, and collaborate with team members on improving onboarding workflows.
🚀 Application Tools
🎯 Who Octopus Energy Is Looking For
- Has 1-2 years of experience in fast-paced phone-based customer service or telesales, preferably in utilities or tech
- Demonstrates exceptional listening skills and attention to detail when explaining complex tariff structures
- Shows genuine enthusiasm for renewable energy and can articulate Octopus's environmental mission
- Thrives in high-volume environments and adapts quickly to new products and AI tools
📝 Tips for Applying to Octopus Energy
Mention specific Octopus Energy tariffs (like Agile Octopus or Super Green) in your application to show product knowledge
Highlight any experience with renewable energy or sustainability initiatives, even if volunteer-based
Include metrics from previous roles (e.g., 'handled 50+ calls daily' or 'achieved 95% customer satisfaction')
Tailor your resume to emphasize phone-based customer education, not just generic customer service
Reference Octopus's AI-driven approach by mentioning experience with CRM systems or tech tools
✉️ What to Emphasize in Your Cover Letter
["Your passion for renewable energy and alignment with Octopus's mission to reduce CO2 emissions", 'Specific examples of educating customers over the phone about complex products or services', 'Ability to handle objections while maintaining positive customer relationships', 'Experience in fast-paced environments with high call volumes']
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Octopus's 'Fan Club' and other innovative renewable energy programs
- → The company's recent awards (like Which? Recommended Provider for 5+ years)
- → Specific AI tools Octopus uses, like Kraken technology platform
- → Current UK energy market challenges and how Octopus addresses them
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Generic customer service experience without phone-based or energy sector specifics
- Focusing only on sales targets rather than customer education and relationship building
- Not demonstrating knowledge of Octopus's renewable energy commitment or unique tariffs
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!
Ready to Apply?
Good luck with your application to Octopus Energy !