Customer Onboarding Specialist

• Make switching to Octopus Energy easy by helping customers select the best Gas and Electricity tariffs.
• Guide customers on adopting Low Carbon Technology (LCT) including Heat Pumps and Solar.
• Initiate the journey for Electric Vehicle charger customers, answering installation questions and ensuring seamless handover.
• Take full ownership of customer queries, problem-solve without endless transfers, and deliver solutions with care.

This role directly helps customers transition to renewable energy and low-carbon technologies, contributing to Octopus Energy's mission to fight climate change and make energy cleaner and greener.

• Passionate about delivering great customer service with a genuine care for the planet.
• Adaptability and love for change in a fast-paced environment.
• Curiosity for learning and growth, with clear communication and attention to detail.
• Background in fast-paced customer service or operations is a bonus, but attitude and aptitude are prioritized.

Salary: £26,300 per year. Additional perks include Octopus Energy Group Share Scheme, free breakfast, cycle to work scheme, EV salary sacrifice, and a unique culture with autonomy and amazing co-owners. Recognized as a top company to work for.

Octopus Energy is an energy company dedicated to shaking up the industry, making energy better for customers and the planet, with a strong focus on fighting climate change through renewable energy and low-carbon technology.