Customer In Residence

• Develop and implement customer-centric strategies to enhance user experience with dcbel's energy technology products
• Serve as the primary liaison between customers and the product development team, gathering feedback and insights
• Create educational materials and resources to help customers maximize the benefits of their Home Energy Station
• Analyze customer usage patterns to identify opportunities for product improvement and innovation

This role accelerates the adoption of clean energy technology by ensuring customers successfully transition to sustainable home energy systems, directly contributing to reduced carbon emissions and increased energy independence for households.

• 3+ years of experience in customer success, product management, or related roles in technology companies
• Strong understanding of renewable energy systems, smart home technology, or electric vehicle infrastructure
• Excellent communication and interpersonal skills with ability to translate technical concepts for diverse audiences
• Proven track record of developing customer-centric programs that drive engagement and satisfaction

Competitive salary and equity package, comprehensive health benefits, flexible remote work policy, professional development opportunities, and the chance to work with cutting-edge energy technology that's transforming how people power their homes.

dcbel develops technology and designs products that put people at the center of the modern energy ecosystem, founded on the principle that everyone deserves clean, reliable and sustainable energy to live a life without compromise.