Application Guide

How to Apply for Customer Experience Team Lead

at Too Good To Go

🏢 About Too Good To Go

Too Good To Go is a mission-driven company that uniquely combines technology with environmental impact by connecting consumers with surplus food from local businesses through their app. Working here means contributing directly to reducing global food waste while being part of a growing international movement. Their remote-first culture allows you to join a purpose-driven team from anywhere while making tangible environmental change.

About This Role

As Customer Experience Team Lead at Too Good To Go, you'll lead a remote team supporting both business partners (restaurants/stores) and app users across multiple countries. This role is impactful because you'll directly shape how customers experience their mission of reducing food waste while optimizing global operations. You'll balance performance management with team development in a fast-paced, purpose-driven environment.

💡 A Day in the Life

You might start your day reviewing real-time performance dashboards across European time zones, then conduct 1:1s with team members to discuss both performance metrics and development goals. Afternoon could involve collaborating with the People & Culture team on hiring for your team, then analyzing weekly CSAT data to identify trends affecting both business partners and app users. You'd end the day planning next week's schedules to optimize coverage during peak order times across different markets.

🚀 Application Tools

Generate Cover Letter

AI-powered, tailored for Too Good To Go

Interview Prep

Practice questions for this role

🎯 Who Too Good To Go Is Looking For

  • Has 2+ years experience managing remote/multi-channel customer service teams with proven KPI improvement in both B2C (app users) and B2B (business partners) environments
  • Is fluent in English plus Italian, Spanish, or Portuguese to support Too Good To Go's European and international expansion
  • Demonstrates analytical skills with experience using metrics to optimize team performance and service levels in real-time
  • Shows experience hiring and onboarding customer experience talent in a scaling organization

📝 Tips for Applying to Too Good To Go

1

Quantify your team leadership impact with specific KPI improvements (e.g., 'improved CSAT by X% while reducing handle time by Y%') rather than generic management statements

2

Highlight any experience with food service, sustainability, or app-based businesses since Too Good To Go operates at this intersection

3

Explicitly mention your proficiency in English plus Italian/Spanish/Portuguese in your resume summary

4

Include examples of balancing empathy with accountability in performance management - crucial for their mission-driven culture

5

Research and reference Too Good To Go's specific impact metrics (like meals saved) to show genuine understanding of their mission

✉️ What to Emphasize in Your Cover Letter

['Your experience managing both B2C (end users) and B2B (business partners) customer service - Too Good To Go serves both audiences', "How you've developed teams in remote/hybrid environments while maintaining strong performance culture", "Your alignment with their food waste reduction mission and how you'd bring that passion to leading their CX team", 'Specific examples of using analytics to optimize team scheduling and service levels across time zones']

Generate Cover Letter →

🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Too Good To Go's impact reports and specific metrics (like '100 million meals saved' milestone)
  • → Their business model - how they partner with restaurants/stores versus how consumers use the app
  • → Recent company expansions and new market entries to understand their growth trajectory
  • → Their company values and culture (available on their careers page) to align with their mission-driven approach

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you balance supporting a team member struggling with performance while maintaining team KPIs in a mission-driven environment?
2 Describe your approach to optimizing staffing across time zones for a global customer base (Too Good To Go operates in 17+ countries)
3 How would you handle a situation where a business partner (restaurant) and app user have conflicting complaints about the same order?
4 What metrics would you prioritize for a customer experience team at a scaling social impact company like Too Good To Go?
5 How have you previously onboarded and trained new hires in a remote setting to ensure quick ramp-up?
Practice Interview Questions →

⚠️ Common Mistakes to Avoid

  • Only discussing B2C or only B2B experience - this role requires managing both types of customer relationships
  • Generic leadership statements without specific examples of improving team KPIs or performance metrics
  • Not mentioning language skills (English + Italian/Spanish/Portuguese) prominently in your application

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Too Good To Go!

← Back to Job Listing Apply Now →