​​​​​​​Customer Experience Specialist

• Advocate for homeowners as the dedicated point of contact, providing proactive updates and ensuring a seamless customer journey.
• Master home electrification concepts to translate complex solar and energy topics into simple, relatable wins for customers.
• Manage inbound and outbound communication via phone, email, and messaging with a customer-first attitude.
• Collaborate cross-functionally with field and operations teams to resolve issues and exceed expectations.

This role directly supports the transition to clean energy by ensuring homeowners feel supported and informed throughout their electrification journey, making sustainable home upgrades accessible and stress-free.

• Prior experience in customer success, hospitality, or solar operations is a major plus.
• Strong interpersonal and communication skills with a resilient, customer-first attitude.
• Detail-oriented with the ability to juggle multiple priorities.
• CRM experience required; tech-savvy and comfortable with AI tools.

Compensation: $23-$25 per hour (part-time, 25 hours/week). Bonus potential of $10,000-$20,000+ additional earnings. In-office role at Stamford, CT headquarters with a collaborative team culture.

Venture Home simplifies home electrification, helping homeowners fully electrify their lives with solar panels, smart energy management, and sustainable power through a transparent and efficient process.