​​​​​​​Customer Experience Specialist

• Advocate for homeowners as the dedicated point of contact, providing proactive updates and ensuring a seamless customer journey.
• Master home electrification technology to translate complex solar and energy concepts into simple, relatable wins for customers.
• Manage inbound and outbound customer communications via phone, email, and messaging with a helpful spirit.
• Work cross-functionally with field and operations teams to resolve roadblocks and exceed expectations.

This role directly supports the transition to clean-energy homes by ensuring homeowners feel supported and informed throughout their electrification journey, making sustainable living accessible and stress-free.

• Prior experience in customer success, hospitality, or solar operations is a major plus.
• Strong interpersonal skills and ability to juggle multiple priorities.
• CRM experience required.
• Comfortable navigating CRMs and eager to use AI tools.

Compensation: $23-$25 per hour. Full-time and part-time (25 hours) available. Bonus potential of $10,000-$20,000+ additional earnings.

Venture Home simplifies home electrification, helping homeowners fully electrify their lives with solar panels, smart energy management, and sustainable power, making the process transparent, efficient, and rewarding.