Application Guide

How to Apply for Customer Experience Specialist (French & English speaker - Fully remote)

at Too Good To Go

🏢 About Too Good To Go

Too Good To Go is a mission-driven company tackling food waste through a convenient app that connects consumers with surplus food from local businesses. Unlike typical tech companies, they combine environmental impact with practical solutions, creating a tangible positive effect on sustainability. Working here means contributing directly to reducing food waste while engaging with a community passionate about environmental responsibility.

About This Role

As a Customer Experience Specialist at Too Good To Go, you'll be the frontline ambassador supporting French and English-speaking users and partners across email, chat, phone, and social media platforms. This role goes beyond traditional customer service by proactively educating users about sustainability and gathering insights to improve the app's impact on reducing food waste. Your bilingual communication directly enables the company's mission while maintaining exceptional user experiences.

💡 A Day in the Life

A typical day involves responding to customer inquiries in French and English across email, chat, and social media platforms while monitoring app reviews for user feedback. You'll proactively contact users and partner stores about order issues, document insights about sustainability behaviors, and collaborate with global teams to improve the customer experience. Between resolving priority situations, you'll help users understand how their participation contributes to reducing food waste.

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Interview Prep

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🎯 Who Too Good To Go Is Looking For

  • A Toronto-based bilingual professional with native-level French and English fluency who can handle complex customer situations in both languages
  • Someone with 1-2 years of customer service experience who has used CRMs like Zendesk or Salesforce to manage customer interactions efficiently
  • A passionate communicator who genuinely cares about sustainability and can inspire users to adopt food-waste-reducing habits through daily interactions
  • A proactive problem-solver who can identify priority situations with users or stores and take initiative to resolve them while maintaining brand standards

📝 Tips for Applying to Too Good To Go

1

Highlight specific examples where you've used French and English in customer-facing roles, especially in written communication through email or social media

2

Mention any experience with sustainability initiatives or food-related businesses to show alignment with Too Good To Go's mission

3

Include metrics from previous customer service roles (response times, satisfaction scores) to demonstrate your impact

4

Tailor your resume to show experience with the specific CRMs mentioned (Zendesk, Salesforce, Hubspot, or SAP) rather than just listing 'CRM experience'

5

Explain why you're based in Toronto and how you'll maintain productivity in a fully remote role while representing the local market

✉️ What to Emphasize in Your Cover Letter

['Your personal connection to reducing food waste or sustainability initiatives, with specific examples', 'How your bilingual skills have resolved complex customer situations in both French and English environments', "Experience with multi-channel support (email, chat, phone, social media) and how you've maintained consistent service quality", "Specific ways you've proactively improved customer experiences or processes in previous roles"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Download and use the Too Good To Go app to understand the user experience and identify potential pain points
  • → Research the company's impact metrics (meals saved, CO2 emissions prevented) to reference in your application
  • → Look into Too Good To Go's partnerships with Toronto businesses to understand the local ecosystem
  • → Review their social media presence (especially Facebook) to see how they engage with customers publicly

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe a time you handled a high-priority customer situation in French and how you ensured resolution
2 How would you educate a skeptical user about the importance of reducing food waste through the Too Good To Go app?
3 What strategies would you use to gather and communicate customer insights about sustainability behaviors to internal teams?
4 How have you used CRM tools to improve customer experience metrics in previous roles?
5 Describe how you would handle negative reviews on the App Store or Google Reviews while maintaining brand standards
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⚠️ Common Mistakes to Avoid

  • Applying without demonstrating bilingual proficiency in both your resume and cover letter
  • Focusing only on customer service skills without connecting them to sustainability or mission-driven work
  • Using generic language about 'passion for helping people' without specific examples related to food waste or environmental impact

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Too Good To Go!

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