Customer Experience Advisor

Core responsibilities:

• Brand advocate and consumer-centric individual who will strive to provide best-in-class experiences for our consumers
• Work cross-functionally with peers and upper management to solve complex escalations and enhance the customer journey
• Manage inbound communications for product, service, leads and support requests through various channels including phone, email and chat
• Build and maintain professional relationships with our customers throughout their experience and deliver a white glove customer experience

This role contributes to Polestar's mission of improving society by driving the change to sustainable mobility through delivering premium customer experiences that support the adoption of electric vehicles.

Required qualifications:

• Associate degree or higher
• Previous experience in call center environment, automotive, luxury retail or sales is highly desirable
• Fluency in English required (bilingual is a plus)
• Tech savvy with knowledge of call center and telephony systems (Salesforce experience a plus)
• Excellent verbal and written communication skills
• Proven project management skills, stakeholder management, time management, and prioritization abilities

This is a contract position with potential for extension or conversion to full-time. No specific compensation, perks, or culture highlights mentioned in the job description.

Polestar is an electric performance car brand determined to improve society by driving the change to sustainable mobility. They are committed to becoming climate-neutral by 2040 and creating a new era of sustainable mobility through innovation and collaboration.