Application Guide

How to Apply for Customer Engagement Advisor

at Polestar

🏢 About Polestar

Polestar is a pioneering electric performance car brand that combines Scandinavian design with cutting-edge technology, positioning itself as a leader in sustainable mobility. Working at Polestar means contributing to the transformation of the automotive industry toward electrification and innovation, with a strong focus on progressive values and uncompromised quality.

About This Role

As a Customer Engagement Advisor at Polestar, you'll be the primary point of contact for customers across Sweden, handling inquiries via phone, email, and chat about products, services, and support. This role is impactful because you'll directly shape the customer experience for a premium electric vehicle brand, ensuring first-contact resolution and building lasting relationships that reinforce Polestar's reputation for excellence.

💡 A Day in the Life

A typical day involves handling a mix of incoming calls, emails, and chats from customers seeking product information, service support, or help with the buying process, all while logging interactions in Polestar's CRM systems. You'll resolve issues on first contact, make outbound follow-up calls, and stay updated on policy changes through training, ensuring compliance and meeting daily KPIs in a collaborative team environment.

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Interview Prep

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🎯 Who Polestar Is Looking For

  • Fluent in both English and Swedish with exceptional communication skills, capable of explaining technical car details clearly to diverse customers.
  • Has prior automotive industry experience, particularly with electric vehicles or technology, and can quickly learn Polestar's specific product manuals and systems.
  • Demonstrates strong problem-solving abilities and a positive attitude, especially when handling complaints or guiding customers through the online buying process.
  • Is tech-savvy with proficiency in CRM systems and adaptable to using Polestar's customer portals and knowledge management tools.

📝 Tips for Applying to Polestar

1

Highlight any experience with electric vehicles or sustainable technology in your resume, as Polestar values industry-specific knowledge.

2

Tailor your application to emphasize bilingual proficiency in English and Swedish, as this is a strict requirement for customer interactions in Sweden.

3

Mention specific CRM systems you've used (e.g., Salesforce, Zendesk) and provide examples of achieving KPIs or SLAs in past roles.

4

Research Polestar's latest models (like the Polestar 2 or 3) and be prepared to discuss how you'd explain their features to customers.

5

Showcase your flexibility and teamwork by describing scenarios where you collaborated on customer issues or adapted to process changes.

✉️ What to Emphasize in Your Cover Letter

["Express enthusiasm for Polestar's mission of driving society forward with electric performance and how you align with their innovative culture.", 'Provide concrete examples of resolving customer inquiries on first contact, especially in automotive or tech-related contexts.', 'Detail your experience with CRM processes and logging customer interactions, emphasizing accuracy and compliance.', 'Explain how your bilingual skills and technical knowledge will enhance customer support for Swedish and international clients.']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Explore Polestar's current vehicle lineup and their unique features, such as the Google-based infotainment system or sustainability initiatives.
  • → Review Polestar's customer portals and digital tools to understand the online buying process you'll support.
  • → Learn about Polestar's brand values and recent news, like partnerships or awards, to discuss their impact on customer engagement.
  • → Study the Swedish automotive market and EV adoption trends to contextualize your role in Polestar's growth.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe a time you handled a complex customer complaint about a technical product and how you resolved it while maintaining a positive relationship.
2 How would you explain Polestar's electric vehicle features to a customer unfamiliar with EV technology?
3 What strategies do you use to manage multiple channels (calls, emails, chats) while meeting KPIs and SLAs?
4 How do you stay updated on product knowledge, and how would you apply this at Polestar given their frequent innovations?
5 Can you share an example of working in a team to improve customer engagement processes or systems?
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⚠️ Common Mistakes to Avoid

  • Submitting a generic application without mentioning Polestar's specific products or electric vehicle focus.
  • Failing to demonstrate bilingual proficiency in English and Swedish, as this is critical for customer interactions in Sweden.
  • Neglecting to provide examples of using CRM systems or handling automotive-related inquiries, which are core to the role.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Polestar!

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