Customer Engagement Advisor

In this role, you'll be expected to champion all areas of customer engagement, putting the customer first in everything you do. Working as a member of the Customer Engagement department, you'll be instrumental in our ambition to be the best in class for customer service and offer all Polestar customers the finest experience.

• Handle enquiries from customers via Inbound Calls, Emails, Cases and chats
• Outbound follow up and delivery support calls
• Become a champion of the Polestar products to be able to give customers the best advice and support
• First line Complaint resolution
• Other tasks as required for the role

This role will play a key role in putting customers first and ensuring the Customer Engagement Centre offers the finest levels of customer service, contributing to Polestar's ambition to be the best in class for customer service and create the change needed in electric mobility.

In order to succeed in this role, and at Polestar in general, there are a few characteristics you'll need to have. Integrity, Kindness and Commitment. The ability to take the initiative, to meet set deadlines and requirements, and to always think customer first.

As a person you have great time management, and like to work in a team environment. You are also a digital-minded, flexible and agile individual who thrives working in fast-paced and dynamic environment and who has a can-do attitude and a self-starter approach. You are able to handle a broad portfolio of tasks and are confident supporting customers directly on a one to one basis.

• At least 6 months of experience in front line Customer Service roles
• Previous complaints or escalations experience
• Excellent oral and written communication in English
• Able to work shifts across 8am to 6pm Monday to Friday. (Overtime may be available)
• Knowledge of Salesforce and Genesys are a benefit
• Good knowledge of Excel & PowerPoint

No specific compensation, perks, or culture highlights mentioned in the job description.

Polestar is an international electric vehicle company with a passion for electric mobility and technology, maintaining a growth-mindset in an accelerating, exciting environment with various backgrounds represented.