Customer Connect Specialist

Responsibilities

• Be the first point of contact and gateway to more advanced services, providing first-line support to customers and global HE networks.
• Respond to incoming customer calls, emails, and web inquiries efficiently with confidence and professionalism, logging tickets in Salesforce.
• Act as L1 support where applicable and be a customer advocate for timely issue resolution and escalation.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines while upholding safety and integrity values.

This role supports Hitachi Energy's mission to provide secure, sustainable, and innovative service solutions globally, empowering customers and partners to manage asset lifecycles holistically, which contributes to more reliable and efficient energy systems.

• Bachelor's degree in Electrical Engineering or relevant field preferred, with basic knowledge in electrical engineering.
• 3-4 years of prior experience in a customer support role.
• Excellent communication and interpersonal skills, with the ability to converse politely and effectively via telephone, live chat, or email.
• Availability to work in shifts and participate in ensuring 24/7 availability, with strong multitasking and organizational abilities.

No specific benefits, compensation, or perks mentioned in the posting.

Hitachi Energy Service is a trusted lifecycle partner providing customers with secure, sustainable, and innovative service solutions globally, empowering them to manage asset lifecycles from start-of-life to end-of-life activities.