Climate & Environment
Contract
Customer Care Guide
Trek Bicycle Corp (Australia)
Posted
Jul 03, 2026
Location
Remote
Type
Contract
Mission
What you will drive
- Manage retailer accounts, support order placement and maintenance, ensure accurate and timely delivery.
- Partner with Territory Manager to support sales performance and drive growth.
- Manage warranty claims and provide timely resolutions within 48 hours.
- Own customer queries from start to finish, ensuring efficient and professional handling.
Impact
The difference you'll make
By providing exceptional support to retailers and customers, this role helps get more people on bikes, promoting sustainable transportation and healthier lifestyles.
Profile
What makes you a great fit
- Fluency in English and Czech/Slovak with excellent communication skills.
- Professional telephone manner and strong relationship-building skills.
- Good IT skills with Microsoft Office and web-based systems.
- Experience in customer care or customer service environment.
Benefits
What's in it for you
Contractor position with remote work from CZ/SK. Occasional travel within UK and Europe. Collaborative team with industry-leading NPS of 97. Opportunity to work in the cycling industry.
About
Inside Trek Bicycle Corp (Australia)
Trek builds only products we love, provides incredible hospitality to customers, and changes the world by getting more people on bikes.