Application Guide
How to Apply for Customer Care Expert (m/w/d)
at Tesvolt
🏢 About Tesvolt
Tesvolt is revolutionizing renewable energy storage with versatile commercial battery solutions, focusing specifically on commercial and industrial applications rather than residential. The company stands out for its innovative TS HV battery systems designed for demanding commercial environments and its commitment to enabling energy independence through storage solutions. Working here means contributing directly to the transition toward sustainable energy systems while being part of a specialized team in a growing industry.
About This Role
As a Customer Care Expert at Tesvolt, you'll provide specialized support for commercial battery storage systems, handling technical inquiries about their TS HV products and assisting energy producers with storage solutions for solar, wind, water, biogas, and combined heat and power applications. This role is impactful because you'll be the primary technical interface helping businesses implement reliable energy storage, directly supporting the adoption of renewable energy solutions across various commercial sectors.
💡 A Day in the Life
A typical day involves responding to technical inquiries from commercial customers about Tesvolt battery systems, troubleshooting installation or performance issues remotely, and consulting with energy producers about storage solutions for their specific renewable sources. You'll spend time researching technical specifications, coordinating with engineering teams on complex cases, and documenting solutions for future reference while helping businesses optimize their energy storage applications.
🚀 Application Tools
🎯 Who Tesvolt Is Looking For
- Has 2+ years of customer service experience in technical environments, preferably with commercial battery systems or renewable energy equipment
- Possesses working knowledge of energy storage system components (inverters, BMS, battery chemistry) and can explain technical concepts to non-technical customers
- Understands the differences between on-grid and off-grid storage applications and can discuss use cases for various renewable energy sources
- Has experience with commercial-scale energy projects and can speak to the specific needs of businesses implementing storage solutions
📝 Tips for Applying to Tesvolt
Highlight any experience with commercial battery systems specifically, not just residential solar or general renewable energy knowledge
Include specific examples of explaining technical concepts to customers in previous roles, especially related to energy or electrical systems
Research Tesvolt's TS HV product line and mention specific features or applications that interest you
Demonstrate understanding of commercial energy storage use cases (peak shaving, backup power, grid services) in your application materials
Emphasize remote work experience and self-management skills, as this is a fully remote position requiring independent problem-solving
✉️ What to Emphasize in Your Cover Letter
['Your specific experience with commercial battery systems or technical support in renewable energy', 'Examples of successfully explaining complex technical concepts to customers or stakeholders', "Understanding of Tesvolt's focus on commercial/industrial applications versus residential markets", "Why you're passionate about supporting the transition to renewable energy through storage solutions"]
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Tesvolt's TS HV product specifications and technical documentation available on their website
- → Case studies of commercial installations using Tesvolt systems (available in their resources section)
- → The company's focus on commercial/industrial markets versus residential competitors
- → Recent news about Tesvolt's partnerships, installations, or technological developments
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Applying with only residential solar experience without addressing commercial applications
- Generic customer service examples without technical component explanations
- Failing to demonstrate specific knowledge of battery storage systems versus general renewable energy
- Not addressing the remote work aspect or how you manage customer support in a distributed environment
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!