Customer Care - eCommerce, Guide

• Provide exceptional customer service and hospitality to eCommerce customers via email, phone, live chat, or video.
• Help customers choose the right bikes, accessories, and other Trek products to ensure an awesome biking experience.
• Partner with shops to create awesome solutions for riders and communicate customer feedback to Product Managers.
• Utilize databases and resources to research and resolve consumer inquiries, and continuously suggest process improvements.

This role helps get more people on bikes by providing exceptional customer service, which promotes sustainable transportation and healthy lifestyles, contributing to Trek's mission of changing the world through cycling.

• Love all things bikes and cycling, with a technical understanding of bicycles and bicycle repair.
• Excellent hospitality and communication skills through phones and online chat.
• Comfortable working with multiple computer programs and applications.
• Must be able to build and maintain strong relationships and have a strong desire to contribute to an outstanding customer service organization.

• Flexible and fun company culture
• Competitive health care (PPO & HDHP medical plan options, Dental, Vision)
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Flexible holiday schedule – 10 company holidays
• Tuition Reimbursement up to $15,000 (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.