Customer Advocate

Core responsibilities:

• Assume ownership over Aftermarket related issues through various departments to achieve resolution and overall customer satisfaction through problem-solving actions
• Provide "best in class" service to our diverse customer base with immediate, consistent, and accurate responses to customer inquiries telephonically and electronically
• Communicate with senior level management team and internal managers including formal presentations, weekly issue reporting, and status on resolution for current technical and escalated issues
• Analyze and inform both customer and internal managers of trends and opportunities for product improvements and reliability

This role ensures the highest standards of customer assurance for tactical vehicle products used by those who dedicate their lives to protecting others, building loyalty and increasing responsiveness to customer service issues.

Required qualifications:

• Bachelor's Degree in a related field and three (3) or more years of relevant experience in manufacturing, customer service, or construction (equivalent to nine (9) years total in education and experience)
• Ability to travel
• Ability to read and apply engineering prints (parts and service manuals), hydraulic & electrical schematics
• Proficient in AWP or TMH Products (Parts or Service)

No benefits, compensation, or salary information provided in the job posting.

Oshkosh Defense stands behind those who dedicate their lives to protecting others as an industry-leading tactical vehicle manufacturer, striving to meet or exceed customers' ever-changing needs with next generation defense technologies and advanced systems.