Credit Welfare Agent

• Conduct welfare-focused home visits to customers in debt, gathering information and setting up sustainable repayment plans.
• Manage inbound and outbound calls, emails, and account reviews to ensure seamless customer experience.
• Act as a brand ambassador, maintaining compliance and recording information accurately.

This role directly helps customers in debt navigate financial stress, connecting them with support and creating manageable repayment plans, thereby reducing energy poverty and improving well-being.

• Previous experience in customer service, field roles, or supporting vulnerable people is highly desirable.
• High levels of empathy, resilience, and adaptability to handle challenging conversations.
• Full, valid UK driving licence with at least 2 years' driving experience and no more than 6 penalty points.

Salary is discussed during the recruitment process to match experience. Octopus Energy offers a unique culture with autonomy, amazing co-owners, and perks. Benefits include an optional EV salary sacrifice scheme after probation, and the company was named UK's top company to work for in 2025.

Octopus Energy is an energy company focused on delivering outrageously good service and driving positive change in the energy sector, with a strong emphasis on culture and employee empowerment.