Continuing Healthcare Caseworker

About the Organization

Ethical Legal Services Ltd is a unique social enterprise with a long history in delivering skilled casework and training in NHS continuing healthcare. We are committed to delivering excellence and achieving success in line with our commercial and social objectives.

About the Role

We are seeking an experienced and skilled caseworker to join our team as a Continuing Healthcare Caseworker. The successful candidate will provide comprehensive casework, advice, and advocacy to support clients throughout the NHS continuing healthcare assessment, appeal, and care planning process.

Key Responsibilities

• Provide an independent and comprehensive casework, advisory, and advocacy service to private and NHS-referred clients throughout the entire NHS Continuing Healthcare assessment, appeal, and care planning process.
• Provide specialist information and advice to clients regarding the interpretation of a primary health need from a thorough understanding of relevant criteria, assessment frameworks, and legal tests.
• Provide advocacy and active case support remotely and in person to clients and their representatives throughout the appeal and complaint processes.
• Keep informed of issues, policies, guidance, and legislation affecting clients and ensure that the information provided is relevant, current, complete, and accurate.
• Analytically examine all relevant health and social care records and assessments, and prepare detailed advisory letters and appeal statements.
• Assist clients in the preparation of submissions to be presented on their behalf to relevant Integrated Care Boards and NHS England review and/or appeal panels.
• Work closely and efficiently with health professionals from relevant Continuing Healthcare (CHC) teams to resolve client issues at the earliest possible opportunity.
• Develop and maintain working relationships with health and social care colleagues within the field of Continuing Healthcare to influence best practice.
• Keep relevant and sufficiently detailed case records and ensure that all client information is kept up to date in line with company systems and procedures.

Requirements

• Minimum of 2 years' experience working within the field of NHS continuing healthcare or a similar role with transferable skills.
• Excellent oral and written communication skills with the ability to engage effectively with a range of stakeholders in challenging circumstances.
• Ability to establish a good rapport with clients in a professional and caring manner, upholding brand values.
• Proven experience of the ability to understand, digest, and disseminate complex information, and to prepare well-reasoned reports.
• Health, social care, advocacy, or legal qualification is desirable but not essential.

Nice to Have

• Health, social care, advocacy, or legal qualification.

Compensation & Benefits

• Competitive salary with performance-related bonus.
• Pension Scheme.
• Generous Annual Leave Entitlement.
• Death in Service Benefit 4x salary.
• Flexible Working.
• Health & Dental Care Plan.
• Professional Development Plan.
• Employee Rewards Scheme (Perkbox).