Client Support Software Engineer

• Own technical support with real depth, leading impact assessments and root cause analysis, identifying affected accounts and processes, and driving fixes through the Kaluza incident process.
• Build tooling that makes support smarter over time, identifying where automation and AI can eliminate toil, reduce resolution time, and improve the client experience.
• Work closely with Product and Engineering squads to resolve complex problems and implement scalable solutions.
• Automate manual workflows using Python, SQL, and AWS, feeding key learnings back to the engineering community.

This role directly supports the transition to net-zero by ensuring the Kaluza platform operates reliably and efficiently, enabling energy utilities to deliver sustainable, affordable energy to millions of customers.

• Strong problem-solving skills with ability to investigate issues, identify root causes, and define effective solutions.
• Experience in data analysis, including tools such as Databricks SQL, APIs, and ideally some exposure to Python or similar scripting.
• Knowledge of the Energy industry, including key processes and supporting technologies.
• Experience or willingness to dive into AI tooling to increase automation across support workflows.

• Progressive leave policies
• Annual discretionary bonus
• Dedicated personal learning and home office budgets
• Flexible working — 2-3 days in our CBD Melbourne (WeWork) office
• 26 days holiday
• Novated Leasing
• Purchase Leave

Kaluza reimagines energy to bring net-zero within everyone’s reach. Their intelligent Platform enables energy utilities to unlock the full value of a radically changing energy system, making renewable energy sustainable, affordable and accessible for all.