Client Support Manager - Home Improvement

Core responsibilities:

• Provide world-class customer service and support to clients and customers
• Strategically partner with home improvement installers to improve customer experience and act as primary point of contact for escalated issues
• Effectively manage pipeline of projects to completion and conduct monthly partner due diligence checks
• Analyze data to identify trends and conduct collaborative investigations into possible fraudulent activities

This role helps make sustainable home improvement solutions more accessible and affordable for homeowners while supporting GoodLeap's mission of financing sustainable solutions that benefit both customers and the environment.

Required skills and qualifications:

• Ability to multitask, work independently and collaboratively, and interact effectively with high-profile partners
• Superior organizational skills and exceptional verbal and written communication abilities
• Excellent problem-solving skills and ability to work well under pressure while managing multiple priorities
• Home improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, etc.)

Compensation: $21/hour (approximately $43,680 annually based on 40-hour work week)

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable home improvement solutions like solar panels, batteries, and energy-efficient HVAC systems, with over $27 billion in financing since 2018. The company also supports GivePower, a nonprofit building water and clean electricity systems in developing regions.